Shipping Policy

Overview

At Moody Candles, we are committed to delivering your orders promptly and securely. This Shipping Policy provides information on shipping methods, costs, delivery times, and other related details.

Shipping Policy

Shipping Methods and Costs

We offer the following shipping options within Canada:

Standard Shipping: Delivery within 5-7 business days.
Express Shipping: Delivery within 2-3 business days.

Shipping costs are calculated at checkout based on the weight and destination of your order.

Processing Time

Orders are processed within 1-2 business days after purchase. You will receive a confirmation email with tracking information once your order is shipped.

Delivery Times

Delivery times within Canada are as follows:

Standard: 5-7 business days
Express: 2-3 business days

Please note that delivery times are estimates and may vary due to external factors such as postal delays.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

Shipping Restrictions

Currently, we only ship within Canada. If your location is not available at checkout, please contact us at hello@moodycandles.ca for assistance.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately at hello@moodycandles.ca. We will work with the carrier to resolve the issue and ensure you receive your order.

Changes to This Policy

We may update this Shipping Policy from time to time. Please check back for the latest information.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at hello@moodycandles.ca.